At thewildflowernursery.co.uk we guarantee only to send you quality plants and products and will inspect everything carefully before it leaves us to make sure it's in good condition. We also do our utmost to package and protect everything so that it doesn't get damaged on its way. However, if you do have a problem, here is what to do:

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Contact Customer Services

Please email:  info@thewildflowernursery.co.uk
or write to:

The Wildflower Nursery
Hackett Farm

Reynalton

Kilgetty

Pembrokeshire

Wales, UK

SA68 0XN

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Faulty Goods

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If for any reason, you receive a faulty item from us, please note that you have 30 days to return them. Please contact us and we will be able to assist you with the returns.

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Incorrect Goods

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If we sent you something you hadn't ordered and which was not a substitute item (see below), please contact us within 14 days informing us of the problem. You can return it within 28 working days unused in its original packaging and you will not be charged.

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Damaged In Transit

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If your purchase is damaged in transit, please contact us within 14 days informing us of the problem. You can return it within 28 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging.

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Damaged or Defective Goods

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Products

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If you receive a product that is defective, please contact us within 14 days informing us of the problem. You can return it within 28 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging. If the product is covered by a manufacturer's warranty, please contact the manufacturer directly.

 

Plants

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If you receive a plant that is in bad condition when you take it out of the box, contact us immediately. We will then ask you to send us a photograph so that there is no doubt as to it's condition on arrival with you, as opposed to what it looks like by the time you return it to us. Bear in mind that plants look different depending on what time of year it is. Provided that you have contacted us within 14 days of receiving the defective plant we will be happy to arrange for a refund or replacement once we have received the pictures and determined the cause of the problem.

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Cancellation

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To cancel an order, please drop us an e-mail at info@thewildflowernursery.co.uk with details of the order you are cancelling. A charge may be made if the cancellation is done after the order or a part of the order has been dispatched.

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Please note that plants are exempt from cancellation as they are perishable goods.

 

Returns

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You can return anything you're not happy with within 28 days of receiving it provided you have contacted us within 14 days of receipt to advise of its return.

We will not pay the costs of returning an item to us.

Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return things.

To get a full refund, simply return the item to us in its original condition, in its original packaging within 28 days of cancellation.

If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.

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Please note that we are unable to exchange or refund plants, as they are perishable items.

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